What is AIGainShare?

Comparison of supplier profit and cost over time with and without AI GainShare.

What is AI GainShare?

AI is quietly making your outsourcing provider cheaper to run. You're still paying the old price. AIGainShare is how you find that money and split it fairly.

It works on any deal priced on human effort. IT, back office, contact centres, finance operations.

What is the Silent Transfer?

You bought people and hours. AI now does some of that work, so your provider's costs fall. Your price doesn't. That gap is pure margin they keep and never mention.

It isn't dishonest. It's a contract written before AI existed, so nobody ever had to ask the question. You're asking it now.

How does AI GainShare work?

AIGainShare has six Stages:

Measure the exposure in your contract.
Get the provider to disclose what AI is actually doing.
Design the share mechanism and agree the baseline.
Contract it, so the mechanism and the baseline are written in.
Audit the gain against that agreed baseline.
Transfer the capability to your own team, so you can run it without us.

Why act now?

The window is open now. Whether you are mid-contract or heading into renewal, there are mechanisms to address the Silent Transfer today.
It works for both sides. A provider who shares in-contract is the one you renew with. A provider who offers it at renewal is the one who wins your business.
So the saving does not have to wait.

How do I Start?

Take the free diagnostic. It will take 15 minutes, and you'll see exactly where your contract is leaking.

Self Assessment

Questions Buyers Ask

How is the gain shared?

There is no fixed level. What matters is that the split is equitable, and that it places a fair value on the AI tooling the supplier has built.

We always start at fifty fifty. From there it can move in either direction, depending on what the supplier can demonstrate about the investment they made to get the tool working effectively. The more they put in, the more of the gain they keep. an answer to this item.

Does the provider get its investment back first?

Yes, where it's fair. If the supplier funded the AI themselves, they recover that investment before the gain is split. It would not be equitable to share a saving fifty fifty while the supplier is still carrying the cost of building the tool that created it.

Once the investment is recovered, the split applies as agreed.

How do I deal with AIGainShare where tools already being used inside a contract?

Start by asking. You tell the provider you expected people to be doing this work, and you need to know what AI is now doing it instead. Some will be open. Some will be reticent, because the saving is currently theirs.

This is where the leverage sits. A provider who won't share the benefit of AI is a provider you don't renew with. So the conversation is firm, but it's not a fight. In practice most will share, because the alternative is losing your business at renewal.

How do I bring AIGainShare into a new Agreement?

No new AI goes into your service delivery without your approval. The provider declares what AI they use now and what they plan to use. That declaration is the baseline.

Before anything goes into production, they run a pilot of one to three months against the baseline. If it works, the price drops by your share before go live, not after. Neither side claws back if the benefit turns out smaller than hoped.

Audit rights and quarterly measurement keep it honest. Undisclosed or unapproved AI is a material breach.

What stops a provider cutting quality to hit the gain?

The contract does. If service deteriorates, the same breach rights apply as to any other failure. So the provider has to be confident, before they deploy, that quality will hold.

That's what the proof of concept / value is for. It has to prove the service can be delivered to an equivalent or better standard through AI. If it can't, it doesn't go in.

And if they've agreed the gain share and later need to put people back to hold the standard, that's at their risk and their cost, not yours.

Who pays if the cost of AI tools rises?

This is agreed up front, not left as a surprise. When you design the share, you account for the fact that SaaS and token prices can rise over time. That sits in the original agreement, so a later price increase doesn't quietly eat your share or land on you unannounced.

Who owns the AI tools?

The provider does. The tools and models they bring or build are theirs, and this doesn't try to take them.

What you own is your right to a share of the value those tools create inside your contract. You're paying for the outcome, not buying the tool.

Do I need a lawyer?

Yes, but not to lead it. For an in-life change you'll likely need a lawyer to process the contractual variation itself. But the work that gets you there is a commercial conversation, about sharing the benefits the provider has already realised.

At renewal it's the same shape. Commercially led, with the contractual schedules following afterwards, and minimal legal involvement.

That's what sets this apart from the law firms moving into the space. They start with the clauses. This starts with the commercial reality, and the legal work records what you've agreed.